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Setting Up Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your LiteWork account. After entering your password, you’ll also need a 6-digit code from an authenticator app on your phone. Even if someone gets your password, they can’t access your account without your phone.

What You’ll Need

A TOTP-compatible authenticator app on your phone. Any of these will work:

  • Google Authenticator
  • Authy
  • 1Password
  • Microsoft Authenticator

Enabling 2FA

  1. Go to LiteWork Settings → Account
  2. Find the Two-Factor Authentication section
  3. Click “Enable Two-Factor Authentication”
  4. A QR code will appear on screen
  5. Open your authenticator app and scan the QR code
  6. Enter the 6-digit code from your app to verify the setup
  7. Save your recovery codes (see below)

That’s it — 2FA is now active on your account.

Recovery Codes

When you enable 2FA, LiteWork generates 10 recovery codes. These are one-time-use codes that let you access your account if you lose your authenticator app.

⚠️ Important: Recovery codes are shown only once when generated. Save them immediately in a secure location — a password manager, printed copy in a safe place, or both. LiteWork cannot show them again.

Regenerating Recovery Codes

If you’ve used some codes or want a fresh set:

  1. Go to LiteWork Settings → Account → Two-Factor Authentication
  2. Click “Regenerate Recovery Codes”
  3. Enter a 6-digit code from your authenticator app to confirm
  4. Save the new codes — all previous codes are invalidated

Signing In with 2FA

Once 2FA is enabled, signing in works like this:

  1. Enter your email and password as usual
  2. You’ll be prompted for a 6-digit code
  3. Open your authenticator app and enter the current code
  4. If you can’t access your app, click “Use recovery code” and enter one of your saved codes

Disabling 2FA

To turn off two-factor authentication:

  1. Go to LiteWork Settings → Account → Two-Factor Authentication
  2. Click “Disable Two-Factor Authentication”
  3. Enter your current password and a 6-digit code from your authenticator app

Both your password and authenticator code are required to disable 2FA, preventing unauthorized changes.

Organization-Enforced 2FA

Organization owners and admins can require all team members to enable 2FA. If your organization enforces 2FA:

  • You’ll see a banner reminding you to enable it, with a countdown showing how many days remain
  • After the grace period expires, you’ll need to enable 2FA before you can continue using LiteWork

Troubleshooting

Codes Not Working

TOTP codes are time-based. Make sure your phone’s clock is set to automatic (synced with your network). Even a one-minute difference can cause codes to fail.

Lost Your Phone

Use one of your recovery codes to sign in, then go to Settings → Account to set up 2FA again with your new device.

No Recovery Codes

If you’ve lost both your authenticator app and recovery codes, contact support@litework.nz for account recovery assistance.

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