Common Issues

Solutions to real problems you might encounter in LiteWork.

Document Won’t Save

Check your internet connection: LiteWork needs an active connection to save your data. Try refreshing the page once you’re back online.

Reauthorize your account: Go to LiteWork Settings → Connected Accounts and click Reconnect Google Account to refresh your session.

Check required fields: Make sure all required fields are filled in. Missing client details or line item information can prevent saving.

Documents Missing from List

Check you’re on the right company: Look at the header to see which company is selected. If you have multiple companies, switch to the correct one.

Clear filters: Reset all filters in the document manager. Check that you haven’t filtered to only invoices when looking for a quote.

Try a hard refresh: Press Cmd/Ctrl + Shift + R to reload without cache. This often resolves display issues.

Sync Errors

Connection expired: Your Xero or Google connection may need to be refreshed. Go to LiteWork Settings → Connected Accounts and reconnect.

Temporary service issue: Occasionally cloud services experience brief outages. Wait a few minutes and try again.

Contact support: If errors persist, email support@litework.nz with the error message.

Performance Issues

Close extra tabs: Each browser tab consumes memory. Keep only LiteWork and essential tabs open.

Disable extensions: Ad blockers and script blockers can interfere. Test in incognito mode (no extensions) to see if performance improves.

Clear cache: Browser Settings → Privacy → Clear browsing data → Cached images and files.

Contact Not Appearing

Wasn’t saved: Go to the Contacts page and check if the contact exists. If not, add it again.

Search differently: Try the company name instead of the contact person’s name, or vice versa.

Print Issues

Save first: Always save the document before printing. Wait for the green checkmark.

Export as PDF: Instead of printing directly, use Print → Save as PDF.

When to Contact Support

If you’ve tried the solutions above and are still stuck, email support@litework.nz. Include what you were doing when the error occurred, the exact error message, and what you’ve already tried.